Missed calls
When the phone rings out or is busy, the request has already arrived: if no one calls back, it is lost.
→ Opportunity you never call back
Compliant AI solutions for medical practices
We recover the opportunities your practice is missing today.
Missed calls, unmanaged reviews, patients who never return: AI systems that support the front desk and recover requests that have already arrived. The decisions always stay with the practice.
We always start with an assessment of the practice. No commitment.
Or download the free guideMissed calls
Virtual front deskClaudia AI
Unanswered reviews
Reputation & reviewsAurea
Patients who never return
Patient reactivationRecall Pazienti
PracticeFront desk
The problem
The opportunities are there. They are often lost in silence.
Most practices already generate requests and interest. The point is how many they actually keep. Here is where the most common gaps open up.
Unanswered reviews
A stale Google profile and ignored reviews cool down anyone assessing you for a first visit.
→ Trust that fades
Patients who never return
A database of people inactive for months sits still, with no orderly, compliant process to re-contact them.
→ Value left dormant
An overloaded front desk
Between phone, WhatsApp and reception, repetitive requests take time away from the ones that matter most.
→ Time taken from patients
Three solutions
Three systems, one principle: leave nothing unanswered.
Each solution can start on its own and integrate with the others. It is activated only after understanding the processes, consent and goals of the practice.
Reputation & reviews
Aurea
Your practice reputation, looked after every day.
Replies to reviews, a well-kept Google Business Profile and review requests handled compliantly, in the voice of the practice.
Explore AureaVirtual front desk & request handling
Claudia AI
Requests no longer go unanswered.
A virtual assistant for missed calls, WhatsApp and SMS, logistical questions, booking support and reminders: it supports the front desk, it does not replace it.
Explore Claudia AIReactivation of inactive patients
Recall Pazienti
Patients who haven't returned in months, re-contacted with care.
A structured, compliant outreach flow for inactive patients in the database, activated only with valid marketing consent and with generic, prevention-oriented messages.
Explore Recall PazientiHow it works
Analysis first, then the systems. Six phases, no shortcuts.
Analysis
We photograph online presence, reviews, request handling, consent and the available database.
Priorities
Together we pick the closest, most sustainable opportunities for the practice, no generic packages.
Design
We design messages, flows and boundaries, with the copy reviewed for compliance.
Configuration
We set the systems on the tools you already use, without upending what works.
Activation
We start gradually, with clear roles between the system and the people.
Measurement
We monitor requests and activity with a readable report, to decide the next steps.
Demonstration
How it looks, in practice.
Illustrative examples in a real interface, not fake images. They show how the systems work: no client data, no promised results.
Illustrative example · Claudia AI
Missed call · 12:41
Hello, this is the dental practice. We couldn't take your call: how can we help you?
Good morning, I'd like to book a check-up
Of course. Do you prefer morning or afternoon? I will suggest two options and the front desk confirms the appointment.
Afternoon, if possible
Claudia replies on logistics and bookings only. No diagnosis, no triage.
Illustrative example · Aurea
MGoogle
M. R.
★★★★★
Kind and punctual staff. They explained everything calmly and I felt in good hands.
Reply from the practice
Thank you for taking the time to leave this review. We are glad you felt in good hands and remain available for anything you need.
Replies in the tone of the practice, without confirming the person is a patient and with no incentives.
Illustrative example · Recall Pazienti
Segment identified
Patients inactive for over 12 months, only with valid marketing consent.
Generic invitation sent
“It has been a while since your last check-up: if you wish, we can help you book one.”
Reply received
The patient asks for availability. No reference to conditions or treatments.
Handover to the front desk
The conversation is handed to staff to book the appointment.
Generic, prevention-oriented messages. Consent and requests are tracked.
Illustrative example · Handover
I'd like to move Friday's appointment
Of course. One moment: I am passing your request to the front desk, who will get back to you with the new availability.
Conversation forwarded to the front deskSummary for the front desk
- RequestReschedule appointment
- WhenCurrent: Friday
- ChannelWhatsApp
- PriorityTo call back
The system gathers the context and leaves the clinical and organisational decision to a person.
Illustrative example · Monthly report
Requests handled—count for the month
Reviews with a reply—of total received
Recall invitations—only with consent
Illustrative structure of the report we share. Real values depend on the practice: we report no numbers here.
Custom development
Have a need no standard module covers?
When something specific is required, we design and build automations and AI assistants starting from the real processes of the practice, not from a pre-packaged product.
- Integrations with the management software or the channels already in use.
- Front-desk flows automated to measure.
- Automations for the repetitive tasks of the practice.
- Projects assessed and activated after the analysis.
Free guide
Medical Marketing & AI in 2026
A practical guide to what a medical practice can do online today, where the regulatory risks are, and which systems truly help the front desk, reputation and follow-up.
The guide is currently available in Italian.
What's inside
- How to communicate in healthcare with no promises or commercial urgency.
- How to handle reviews, Google Business and informational content.
- How to use AI and automation with clear boundaries between logistics and clinical care.
Founder & vision
Andrea Bonanno
Founder · Studio Bonanno Consulting
“Medical practices do not need more promises. They need systems that recover the opportunities they already generate, within the rules.”
Studio Bonanno Consulting was created to bring medical practices a concrete, careful approach to digital communication: analysis first, then the systems, always within the boundaries of healthcare regulation.
Frequently asked questions
Answers to the questions we hear most.
Are the solutions ready-made?
No. They are not off-the-shelf software identical for everyone: each solution is configured for the practice after an initial analysis of processes, consent and goals. We activate only what is truly needed, not a standard package.
How long does a project take?
It depends on the practice, its processes and the available consent. We do not promise fixed timelines: they are defined after the analysis, so the system starts configured for your context and not for a predefined model.
Do I need to change my management software?
Not necessarily. We start from what you already use: management software, Google profile, contact channels. We assess possible integrations case by case, without imposing unnecessary changes.
Does the system replace the front desk?
No. It supports the front desk on the repetitive load (missed calls, logistical questions, reminders) and leaves the organisational and clinical decisions to the people of the practice.
Can it give clinical answers?
No. The virtual assistant handles logistical and organisational information only: hours, location, how to book, reminders. It presents itself as the practice assistant and gives no diagnosis, triage or clinical advice.
How are consent and privacy handled?
Data is processed under current regulation, with roles and responsibilities defined before activation. We contact only those with valid, documented consent, and before collecting or re-contacting we verify the legal bases and available consent.
Can I start from a single module?
Yes. Each solution can start on its own and integrate with the others later. After the analysis we choose together which opportunity to begin with.
Do you work with small practices?
Yes. The approach is modular and fits solo professionals and small practices too: only what is needed is activated, with no oversized structures.
Do you also work with clinics and multi-site practices?
Yes. We also work with clinics and practices with several professionals or sites: in these cases we carefully define roles, responsibilities and the handling of consent and processes during the analysis.
How is the price defined?
The price depends on the project and the solutions activated, which we define after the assessment. That is why we do not publish a fixed price list: we propose only what the practice needs, with clear terms before starting.
How we work
Careful by choice, not by obligation.
We operate in healthcare: that is why some boundaries are part of the method, not a constraint to hide.
No promise of results
Informational communication. We do not guarantee numbers: we propose systems and measure them.
Clear clinical boundaries
The AI handles logistics and organisation only. Diagnosis, triage and advice stay with people.
Privacy and consent
We contact only with valid, documented consent, under GDPR roles and responsibilities.
Find out which opportunity your practice is losing today.
An assessment to understand where to start, which systems make sense for you and what to avoid. No commitment.
We'll call you back at a time that suits you.