A dormant database
Hundreds of contacts who do not return, with no process to decide who to re-contact and how.
Recall Pazienti
Patients who haven't returned in months, re-contacted with care and with consent.
Recall Pazienti builds an orderly, compliant flow to reactivate the inactive patients in the database: clear segments, generic prevention-oriented messages, consent verified and tracked. Careful by choice, never sensitive health messaging.
Patients who never return
Patient reactivationRecall Pazienti
Handled replyThe situation
The database includes patients who have not returned for months.
Contacting them again requires clear criteria, verified consent and general messages. Without a process, contacts remain inactive or are handled in ways that create compliance risk.
Compliance risk
Improvised outreach risks breaching consent and privacy, or using messages that are not compliant.
No criteria
Without segments and tracking, you contact the wrong people the wrong way, or you contact no one.
What it does
We build a careful, documented recall flow, oriented towards prevention.
- Segmentation of inactive patients by criteria agreed with the practice.
- Generic invitations to a check-up or prevention, never referring to conditions or treatments.
- Handling of replies and handover to the front desk when a person is needed.
- Tracking of consent, sends and requests generated, leaving everything documented.
What it doesn't do, by choice
With patient data, caution is not an option: it is the starting point.
- We contact only people with valid, documented marketing consent.
- Messages do not mention conditions, diagnoses or specific treatments: they stay generic.
- The database stays managed under GDPR roles and responsibilities, with the practice as controller.
- No pressure or artificial urgency: measured invitations, with opt-out always available.
Does this fit how you work? Tell us how your practice handles it today: we look together at whether Recall Pazienti makes sense in your case.
Request an assessmentHow it works
The flow, step by step.
Inactive database
We start from patients who have not returned for a while, already in the management software.
Consent check
We keep only those with valid, documented marketing consent.
Segments
We group by criteria agreed with the practice, with no sensitive clinical data.
Generic invitation
A measured message oriented towards prevention or a periodic check-up.
Handled reply
Those who reply receive logistical information; no reference to conditions.
Handover to the front desk
The conversation reaches staff to book the appointment.
How a dormant contact in the database becomes, with care, a handled request.
Example of use
How it looks, in practice.
An illustrative example in a real interface, not a fake image and with no client data. It shows how it works, not a promised result.
Illustrative example · Recall Pazienti
Segment identified
Patients inactive for over 12 months, only with valid, documented marketing consent.
Generic invitation sent
“It has been a while since your last check-up. If you wish, we can help you book one. You can ignore this message or ask us not to contact you again.”
Reply received
The patient asks for availability. No reference to conditions or specific treatments.
Handover to the front desk
The conversation is handed to staff to book the appointment.
Consent and tracking
- ConsentValid and documented
- MessagesGeneric, prevention
- Opt-outAlways available
- TrackingSends and replies
The practice remains the data controller. Anyone who asks not to be contacted leaves the segments and the opt-out is recorded.
Possible integrations
Recall Pazienti works on the data and channels already in the practice. What to connect, and on what legal basis, is defined before starting.
Management software and patient database
The base for segments and consent verification.
SMS, email and WhatsApp Business
The channels for generic invitations, according to consent.
Calendar and appointments
To turn a reply into an appointment, through the front desk.
Categories of tools, not specific partners or brands. What to connect, and on what terms, is assessed after the analysis.
Configuration and implementation
Recall Pazienti is activated only after verifying legal bases and consent. Modular, careful, documented.
Analysis and legal bases
We verify consent, GDPR roles and which segments may lawfully be re-contacted.
Configuration
We define segments, generic invitation texts and the rules for handling replies.
Gradual activation
We start from a narrow segment, measure and adjust before widening.
Measurement
We track sends, replies and appointments generated, with consent always documented.
Who it's for
Recall Pazienti makes sense where a large but dormant database exists, and there is the will to reactivate it the right way.
Practices with a large database
Many historical contacts who have not returned for a long time.
Prevention and check-up paths
Those working on periodic recalls, where the reminder has clinical and organisational sense.
Clinics and multi-site practices
Structures with more professionals, where consent and roles need care.
Frequently asked questions
Specific questions about Recall Pazienti.
Can you contact all the patients in the database?
No. We contact only people with valid, documented marketing consent. Verifying consent and legal bases comes before any send.
Do the messages mention conditions or treatments?
Never. Invitations are generic and oriented towards prevention or a periodic check-up. They contain no references to diagnoses, conditions or specific treatments.
Is it GDPR-compliant to re-contact inactive patients?
It is, when the correct legal bases and valid consent exist, with defined roles and responsibilities. That is why the initial analysis checks exactly these aspects before activating anything.
Who is the data controller?
The practice remains the data controller. We support the configuration and day-to-day operation under the agreed roles, without taking ownership of the data.
What if a person no longer wants to be contacted?
The opt-out is handled and tracked: that person leaves the segments and receives no further invitations. The option to opt out is always present in the messages.
What kind of replies does the system handle?
Logistical and organisational replies only. When a person wants to book or go further, the conversation moves to the practice front desk.
Recall Pazienti
A patient database is an asset, not a list to bombard. Recall Pazienti reactivates it with care and within the rules.
What happens after you submit
- We read your request and classify it by the priority you indicate.
- We call you back to clarify context, priorities and next steps.
- We assess together whether and how to proceed. No commitment.
We use your data only to handle the request, under the Privacy Policy. No promise of results.
Want to assess Recall Pazienti for your practice?
Fill in the form: we call you back to understand context, priorities and whether this solution makes sense in your case. No commitment.
Not ready for an assessment yet?
Start from the free guide.
“Medical Marketing & AI in 2026”: what a practice can do online today, where the regulatory risks are and which systems truly help. Then, if you wish, request an assessment. The guide is currently available in Italian.