A tidy record of every enquiry
Every request that reaches the practice (phone, form, WhatsApp) becomes a card: where it came from, where it stands, who is following it. No more enquiries scattered between sticky notes and memory.
The platform
GoHighLevel: the platform behind our systems for medical practices.
Aurea, Claudia AI and Recall Pazienti run on a single technical foundation: contacts, conversations, calendar and automations in one place. Here we explain what it does, what it does not do, and the two ways to use it: managed by us, or configured for practices that prefer to run it themselves.
What it does
Three things, done in one place.
No magic: it is organisational infrastructure. The value is not in the tool, but in how it is configured around the real processes of the practice.
Conversations and automatic reminders
A message after a missed call, appointment reminders, follow-ups for enquiries left hanging. Always and only logistics: opening hours, locations, bookings.
A calendar connected to the enquiries
Bookings plug into the practice diary, with confirmations and reminders that reduce no-shows and mix-ups on both sides.
What we build on top
The technical foundation of the three solutions.
Every module uses the same platform, already configured: that is why they can start on their own and integrate with each other without rebuilding the foundations every time.
AureaReputation & reviewsYour practice reputation, looked after every day.Discover Aurea Claudia AIVirtual front desk & request handlingRequests no longer go unanswered.Discover Claudia AI Recall PazientiReactivation of inactive patientsPatients who haven't returned in months, re-contacted with care.Discover Recall Pazienti
The two paths
Managed by us, or configured for you.
The recommended path
Managed by us, inside the service.
The platform is included in the ongoing work: we configure it, keep it in order and make it work every day for the practice. You do not buy software and you do not learn dashboards: you see the enquiries being followed and a monthly report of what happened.
- No licence to buy, no dashboards to learn.
- Configuration built on your practice's processes, after the analysis.
- Modules activated one at a time, when they are actually needed.
Prefer to run it yourself?
Your account, our configuration.
If the practice has someone who can handle day-to-day operations, the account stays in your name: we configure it with the same setup we use for our clients and train the front desk. From there you carry on independently, with the door open if you later decide to delegate.
- Account owned by the practice, paid directly to the vendor.
- Initial setup, tags and basic automations ready to go.
- Front-desk training and support during the initial period.
Activate GoHighLevel for your practice
Transparency: this is an affiliate link. If you activate a GoHighLevel subscription starting from here, Studio Bonanno Consulting receives a commission from the vendor. The price for you does not change. We tell you upfront, not in the fine print: it is the same standard of transparency we apply to our work with practices.
The same boundaries
The platform changes, the rules do not.
No promise of results
A tool does not guarantee numbers. We configure, measure and report what happens, with no invented claims.
Clear clinical boundaries
Automations handle only logistics and organisation. Diagnosis, triage and advice stay with the practice’s staff.
Privacy and consent
Legal bases, consent and GDPR roles verified before activating any flow. No clinical data in the automations.
Frequently asked questions
Questions about the platform.
What is GoHighLevel, in practical terms?
A platform that brings together a contact database (CRM), conversations over WhatsApp/SMS/email, a calendar and automations. We use it as the technical foundation of our systems for medical practices: it is not software you have to learn, it is what makes the modules on these pages work.
Do I have to buy the platform licence myself?
It depends on the path. In the managed service the platform is included: we configure it and keep it running, and you do not have to buy or learn anything. In the do-it-yourself path the account belongs to the practice, which pays the vendor directly: we set it up for you and show you how to use it.
What happens to patient data?
Only organisational data flows through the automations: name, contact details, appointments, consent records. No clinical data. Before activating any flow we verify legal bases, consent and GDPR roles, as we do for all our solutions.
Does it replace the front desk or the practice management software?
No. It supports the front desk on the repetitive load and sits alongside the clinical management software, which remains the home of health data. Diagnosis, triage and decisions always stay with the practice’s staff.
And if I want to stop later?
The contacts and consent records collected belong to the practice and can be exported. No technical lock-in built to keep you: if the system is no longer needed, it winds down in an orderly way.
GoHighLevel for medical practices
Tell us how the practice handles enquiries and reminders today: we tell you whether this technical foundation makes sense in your case, and on which of the two paths. No commitment.
Want to know if it makes sense for your practice?
Fill in the form: we’ll call you back to understand context, priorities and the most sensible path. No commitment.