Calls ringing out
Line busy or out of hours: the person already chose to call, but if no one calls back the request vanishes.
Claudia AI
When the phone rings out, the request is no longer lost.
Claudia AI is the virtual assistant that recovers logistical requests (missed calls, WhatsApp, questions about hours and bookings) and eases the repetitive load on the front desk. It supports the people of the practice, it does not replace them, and it never touches the clinical side.
Missed call · 12:41
Virtual front deskClaudia AI
I'd like to book a visitThe situation
The front desk cannot answer everything at the same time.
Between phone calls, WhatsApp and people at reception, some administrative requests are left waiting. Claudia AI collects and organises them without handling clinical matters.
An overloaded front desk
Between phone, WhatsApp and reception, repetitive questions take time away from the desk and from patients.
Disconnected channels
Messages arriving across several channels stay unanswered, or get late and inconsistent replies.
What it does
Claudia AI recovers logistical requests and eases the front desk, without touching clinical work.
- An automatic message after every missed call, so the request is not left hanging.
- Answers to logistical questions: hours, location, how to book, documents to bring.
- Booking support and appointment reminders on the practice channels.
- An orderly handover to the front desk, with context already gathered, when a person is needed.
What it doesn't do, by choice
The clinical boundaries are clear and non-negotiable: they are part of the method.
- It always presents itself as the practice virtual assistant, never as a person or a doctor.
- It does not diagnose, triage or give clinical advice: it handles organisational information only.
- It does not replace the front desk: it removes the repetitive load and leaves the decisions.
- It does not promise response times or numbers: it defines clear paths and measures them.
Does this fit how you work? Tell us how your practice handles it today: we look together at whether Claudia AI makes sense in your case.
Request an assessmentHow it works
The flow, step by step.
Missed call
The phone rings out or is busy: the number is detected.
Automatic message
A WhatsApp or SMS goes out, presenting itself as the practice assistant.
Patient reply
The person writes what they need: to book, to reschedule, to ask something.
Logistical answer
Claudia replies on hours, location and bookings. No clinical information.
Handover to the front desk
The conversation reaches the front desk with context ready, for confirmation.
What happens from a missed call to the front desk taking over.
Example of use
How it looks, in practice.
An illustrative example in a real interface, not a fake image and with no client data. It shows how it works, not a promised result.
Illustrative example · Claudia AI
Missed call · 12:41
Hello, this is the practice. We couldn't take your call: how can we help you?
Good morning, I'd like to book a check-up
Of course. Do you prefer morning or afternoon? I will suggest two options and the front desk confirms the appointment.
Afternoon, if possible
Conversation forwarded to the front deskSummary for the front desk
- RequestBook a check-up
- PreferenceAfternoon
- ChannelWhatsApp
- StatusTo confirm
Claudia replies on logistics and bookings only. No diagnosis, no triage: the decision stays with the front desk.
Possible integrations
Claudia AI plugs into the channels and tools the practice already uses. What to connect is decided after the analysis.
WhatsApp Business
The channel most people prefer to write on.
Phone and missed calls
To catch calls that ring out and turn them into a message.
Calendar and appointments
To support bookings and reminders consistently.
Practice management software
To align logistical information with what is already in use.
Categories of tools, not specific partners or brands. What to connect, and on what terms, is assessed after the analysis.
Configuration and implementation
Claudia AI is configured modularly, on your channels, and activated after the analysis. We start gradually.
Analysis
We map channels, hours, request types and the line between logistics and clinical work.
Configuration
We set up messages, paths and the cases where the conversation moves to a person.
Gradual activation
We start from one channel or use case, with clear roles between assistant and front desk.
Measurement
We monitor requests handled and handovers to the front desk, with a readable report.
Who it's for
Claudia AI makes sense where requests arrive but the front desk cannot keep up.
Practices with many missed calls
Those losing requests out of hours or at peak times.
A part-time or overloaded front desk
Few people at the desk and too many repetitive questions.
Clinics and multi-site practices
More professionals and channels, where logistical replies need consistency.
Frequently asked questions
Specific questions about Claudia AI.
Can Claudia give clinical information or medical advice?
No, never. Claudia handles logistical and organisational information only: hours, location, how to book, reminders. Diagnosis, triage and clinical advice always stay with the people of the practice.
Does it present itself as a real person?
No. Claudia always presents itself as the practice virtual assistant. Transparency towards the patient is part of the method, not an option.
Does it replace my front-desk staff?
No. It supports them on the repetitive load (missed calls, logistical questions, reminders) and leaves them the organisational and clinical decisions. The goal is to give time back, not to remove the role.
Which channels does it reply on?
Typically WhatsApp and SMS, starting from missed calls. Which channels to activate is decided after the analysis, based on how the practice already works.
What happens if a request is complex or urgent?
Claudia gathers the context and hands the conversation to the front desk, so a person can take over. It does not improvise answers outside its logistical scope.
Do I have to change my phone system or number?
Not necessarily. We assess case by case how to catch missed calls and connect channels, starting from what you already use.
Claudia AI
Every request left unanswered is an opportunity the practice had already generated. Claudia AI helps you leave none behind.
What happens after you submit
- We read your request and classify it by the priority you indicate.
- We call you back to clarify context, priorities and next steps.
- We assess together whether and how to proceed. No commitment.
We use your data only to handle the request, under the Privacy Policy. No promise of results.
Want to assess Claudia AI for your practice?
Fill in the form: we call you back to understand context, priorities and whether this solution makes sense in your case. No commitment.
Not ready for an assessment yet?
Start from the free guide.
“Medical Marketing & AI in 2026”: what a practice can do online today, where the regulatory risks are and which systems truly help. Then, if you wish, request an assessment. The guide is currently available in Italian.